Return Policy

Return Window:

• All returns must be initiated within 3 days from the date of delivery.
• The return window starts from the day the package is delivered and signed for.

Unboxing Video Requirement:

• To process a return, a clear and unedited unboxing video is mandatory.
• The video must capture the entire process of opening the package, including the condition of the product upon arrival.
• The unboxing video should be recorded in a well-lit environment and clearly show the product’s condition.

Return Conditions:

• The product must be in its original, unopened condition.
• Any accessories, tags, or labels must be intact.
• The product should not show any signs of wear or damage.

Return Process:

1. Initiate Return: Contact our customer support team within the return window to request a return authorization.
2. Provide Unboxing Video: Upload the unboxing video as required.
3. Return Shipping: Customer will have to bear the shipping cost for returns and exchange. A minimal charge of Rs 150 is to be made after contacting the customer care team. Once the payment is done pick up will be arranged from the customer’s address.
4. Refund: Once the returned product is received and inspected, a refund will be processed to the original payment method. Refund is usually processed after the product reaches our warehouse within 3-5 working days.

Exceptions:

• Defective or Damaged Products: If the product is found to be defective or damaged upon arrival, we will cover the return shipping costs and provide a full refund or replacement.
• Incorrect Items: If you received an incorrect item, we will cover the return shipping costs and provide a replacement.

Please note: This return policy is subject to change without notice. We recommend reviewing our return policy regularly for any updates.

For any further questions or concerns, please contact our customer support team. 

xchange Process:

1. Initiate Exchange: Contact our customer support team within the exchange window to request an exchange.
2. Return Shipping: The customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the product. 
3. Exchange Shipping: We will cover the shipping costs for the replacement product.

• Exchange Fee: A one-time exchange fee of Rs. 150 will be charged to cover logistics cost.

Exceptions:

• Defective or Damaged Products: If the product is found to be defective or damaged upon arrival, we will cover the return shipping costs and provide a replacement without any additional charges.
• Incorrect Items: If you received an incorrect item, we will cover both the return shipping costs and the exchange fee for the replacement.

Please note: This exchange policy is subject to change without notice. We recommend reviewing our exchange policy regularly for any updates.

For any further questions or concerns, please contact our customer support team.